FAQ


BOOK A TIGER is a marketplace, which helps you to find your personal cleaning professional and to manage your cleaning appointments. This service is also available in your customer login, as well as in the BOOK A TIGER App. We fully understand, that there might appear some questions on the way to your first cleaning appoitnment, but also afterwards. Therefore we hope, that the following most frequent question help you to overcome the final obstacles.

Booking and Order

It takes approximately 3,5 hours to clean a mid-sized apartment. Please use this as a general guideline when making your booking. Of course the time it takes to clean can vary, depending on your individual housing situation. No matter if the cleaning takes more or less time than projected, we will find a solution.
After booking one of our Tigers through the website, you will receive a confirmation email. Here you have the possibility to check all order details. If you didn't receive a booking confirmation, please check your spam mail and contact our customer care afterwards. You will have the full overview of your booking by loggin in your customer dashboard. Use the "log in" button in the right upper corner of our website.
Changes or cancellations made on short notice will lead to some service fees. More details can be found in our cancellation and reschedule policy. Please use your customer dashboard for any kind of rescheduling or cancellation of single orders or your whole cleaning projection.
The cleaners are available mondays to fridays, between 6am and 9:30pm.
Generally, we need 48 hours to process your booking, clarify all the details and find the right cleaning professional for you. In case you need the BOOK A TIGER service on really short notice, please do not hesitate to contact us and we will do everything that is possible to carry out your order.
Full overview of your bookings and status of them, you will find in your customer dashboard. Under "messages" you will find all messages, confirmations, cancellations and reschedulings of your bookings.
You can enter your voucher for a new regular cleaning in the third step of the booking process. If this does not work, please contact our Customer Service. Please note that on single bookings such as last minute, and test cleanings, no discount campaigns will be accepted.
Bedroom, Living Room & Common Areas

- Wipe all accessible surfaces, the exterior of cupboards and cabinets
- Wipe mirrors and glass fixtures (no windows)
- Clean all floor surfaces
- Take out garbage and replace the bag

Bathrooms

- Wipe all accessible surfaces, the exterior of cupboards and cabinets
- Wipe mirrors and glass fixtures (no windows)
- Clean fittings, sink, shower cabin / bathtub, toilet including the tiled sections with daily contact with water
- Clean all floor surfaces
- Take out garbage and replace the bag

Kitchen

- Put dirty dishes in the dishwasher and turn it on
- Wipe all accessible surfaces, the tiles and the exterior of oven, cabinets, fridge and cooker hood
- Clean all floor surfaces
- Clean fittings and sink
- Take out garbage and replace the bag
Yes, you can add extra wishes or additional information in the third step of your booking process under "Special requests". If you have an alrady existing cleaning plan, you can add, modify or delete additional information in every order visible in your customer login.

The cleaning process

No, of course you do not have to be at home. Our service aims towards providing you with more freedom in your daily routine and not less. It just needs to be ensured that the cleaner can enter your apartment.
Please have all the important cleaning material allocated on the spot: Vacuum cleaner; mop with bucket; proper detergents; glass cleaner; unclogger; toilet cleaner; various cloths / sponges.
In case the cleaner needs significantly less time to fulfill your order, you will naturally only pay the actual worked hours. If more time is needed to clean your apartment according to our standards, you will be informed about that early enough and can decide if you want to hire the cleaning professional for longer than the projected time.
Shortly after the completion of your cleaning order, you get an email from our customer service and are asked to give us feedback, so we can continuously improve our service. In case you have any remarks in between, we are looking forward to hear them. Call 020 8080 396 or send an email to contact-nl@bookatiger.com.
In case you are not completely satisfied with the work of the cleaner, contact us - we'll find a solution!

The cleaners at BOOK A TIGER

All cleaners have to pass a multi-stage selection process before they can start working for our customers. We personally talk to each and every applicant, check their qualifications in a test cleaning and ensure security through collecting a clean police clearance certificate.
Please let us know that you would prefer an English-speaking cleaner in the comment field of your booking. We will do our best to find a cleaner with the required skills.
Generally, it can be easily arranged to have the same cleaner cleaning for you on a regular basis. If you are very satisfied with the work of the cleaner you booked, just let us know and we will organize the regular cleaning of your apartment. In case your preferred cleaner is exceptionally not available to carry out your order, we will definitely seek out another qualified cleaning professional from our BOOK A TIGER network for you.
Either you can apply directly on our website, send an email to jobs@bookatiger.com or you call 020 8086 378 to discuss further details.

Price and Invoice

The cleaning service from BOOK A TIGER can be booked starting at € 17,90 per hour. The minimum time you can book a cleaner for is 2,5 hours.
Yes, the value added tax is already included in the price.
You can choose whether you wish to pay online via PayPal, credit card, or direct debit.
You will receive an email containing a detailed invoice 24h after the execution of your order to the email address you provided upon booking.
Of course you can tip the cleaner but you are in no way expected to do so.