We place cancellation and rescheduling fees to ensure consistency in our service. Moreover, these policies help provide and increase job security for our employed cleaners. Minimizing last minute cancellations means we are able to keep experienced professionals on our platform and continue providing excellent cleaning for you.
Sample time of booking
Monday, 5:00pm
For a full refund, a booking must be cancelled 2 full days prior to the scheduled appointment. For example, if cleaning is scheduled on Friday at 09:00, cancel by Wednesday before 09:00 to avoid fees.
For rescheduling a booking without penalty, changes must be made 2 full days prior to the scheduled appointment.
2 days prior
Wednesday, 9:00am
If a booking is cancelled between 1 to 2 days prior to the scheduled time, 75% will be refunded.
If a booking is rescheduled between 1 to 2 days prior to the scheduled time, 25% of the original booking price will be charged on top of the new booking.
1 day prior
Thursday, 9:00am
If a booking is cancelled less than 1 day prior to the scheduled time, 50% will be refunded.
If a booking is rescheduled less than 1 day prior to the scheduled time, 35% of the original booking price will be charged on top of the new booking.
It is not possible to reschedule the trial cleaning.
Cleaning Day
Friday, 9:00am
If the booking cannot take place for reasons under the customer's responsibility* or if it is cancelled at the time of cleaning, the customer will be charged the full amount for that appointment.
* These may include but is not limited to: when the place cannot be located because of an incorrect address; when the customer is not present or cannot be contacted at the time of the cleaning; the cleaner cannot access the place for any reason.
