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In-App Quality Assurance Processes
Overview of customers and appointments
Our cleaners see all of their customer appointments in their employee app.
Detailed Facility Information
Both before and during the cleaning, the cleaners can access detailed information about the premises or facility as well as the cleaning plan.
Digital Reporting of Working-hours
With the app, our cleaners record their working hours, so that together we can identify opportunities for improvement.
In-App Messenger (beta)
Cleaners can communicate directly with the customer, via the in-app messenger, so that issues can be resolved at short notice.
Digital Questionnaire for Quality Assurance
Our employees are provided with a clear list of questions, which enables them to outline a thorough cleaning plan with the customer.
Tiger Academy - Digital Training Solution
What do our employees learn?
During the training courses, we explain how important a thorough cleaning is, and it should be conducted. In addition, the employees learn safety regulations and how damages can be avoided. We also emphasise the importance of communicating with the customers, and outline how this should be done.
Tiger Book - The Guide for the Perfect Cleaning
Time management, the use of cleaning equipment or how to treat sensitive materials. This information is always available to our employees, via the app.
Webiner & Online Tests
Our employees must participate in regular webinars, and then complete online tests to prove their knowledge.
City-Manager at BOOK A TIGER
CIiy-Mangers are personal contact persons for our cleaning staff, who take care of the concerns of the employees. Here, qualitative concerns can be discussed or feedback can be given.
Online Training Course
The BOOK A TIGER cleaners complete various training videos online.
Get your customized offer tailored to your needs
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BOOK A TIGER is a trustful partner for us. We operate multiple objects and offices in Berlin, and thanks to the digital customer account, I have all services, cleaning plans and costs centralized. With the app I can message the workforce on the ground to leave instructions on a short-notice.
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The Innovative Platform for Cleaning Services & Property Management
One account. All devices. Everything of BOOK A TIGER.
Complete overview of all services, objects and activities.
Instant messenger communication with the on-site workforce.
Cost control and invoicing
Centralized billing and all invoices stored in your account keeps you aware of your costs and expenditures.
Tailored property management
Individualized cleaning instructions for each property, building and all rooms.
Excellent customer service
Instant support through your personal account or call our professional customer service.
We train our cleaners to ensure quality. They learn hygienic standards, such as the 4-colours-system.
Best in class quality
Our selection process includes face-to-face interviews, regular quality and background checks. We also require a certificate of clearance.
Customized service solutions
We serve all kind of properties wether it's small apartments or large facilities.
The cleaner should speak English, be good with children and/or pets? We'll find the right cleaning personnel for you.
Secured key handover
Manage your key handover with your cleaner via the website or the App.
We from BOOK A TIGER make your apartment shine again. The effort for you is minimal. Because we don’t just make things easier for you by taking care of cleaning your properties. We combine our service with innovative software and make it available for our customers to simplify daily operations.